Hi Vic, Adam and Tim
Thanks for all of the info - I'll have a look over the break and see
what I can understand - all suggestions seem more than adequate, since
my own effort would have been local (its only me doing the support right
now) and far less expandable.
All the best
Ed
>
> On Friday 21 Dec 2007, Tim wrote:
> > On Fri December 21 2007 11:55, Vic wrote:
> > > > I want a simple system to log support calls for about 20 different cost
> > > > centres
> > >
> > > http://bestpractical.com/rt/
> > >
> > > You'll need some control over the server to get it running, but IME it's
> > > worth the effort.
> > >
> > > Vic.
> >
> > This sounds interesting, I was only looking for something like this for
> > work yesterday. (Vic) Would you say RT would be any good for users to log
> > fault\bug\request comments to a IT department with an e-mail notifacation
> > to a single person??
>
> RT is written in Perl and is used by the Perl community. I wouldn't say it's
> perfect, but it's not that bad. Others to consider include Bugzilla and
> Mantis.
>
> --
> Adam Trickett
> Overton, HANTS, UK
>
> A feature is a bug with seniority.
> -- anon
>
