Hmmm, Smile (the Co-op internet bank) are even more confusing: if you
grab a "recent items" statement, that comes with the most recent at the
top; if you grab a "complete" statement (when Smile thinks a page is
full), that comes with the most recent at the bottom.
Ian
--
Ian Park
17 Pyle Hill
Newbury
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RG14 7JJ
Tel: +44 (0)1635 821420
email: i.d.c.park@???
--
On 15/07/10 12:32, Chris. Aubrey-Smith wrote:
> Hi, all!
>
> I thought my recent experiences with Lloyds TSB might be of interest.....
>
> Last Tuesday, Lloyds changed their on-line banking system. The most
> noticeable change is that statements now appear upside-down, with the
> latest transaction at the top. For those of us who were brought up to
> perform arithmetic starting at the top of the page and working down this
> seems very odd. For people like me, who monitor their finances on a
> spreadsheet, it's a nuisance. Now I have to compare an entry at the top
> of one list with an entry at the bottom of the other and work through
> the two records in different directions.
>
> Worse was to come: For years, I have downloaded a CSV file and used a
> few simple Perl routines to conduct various analyses. Now, I was under
> the impression that the CSV file is a standard format for transferring
> data between spreadsheets. The Lloyds CSV files are now also
> upside-down, so a straightforward transfer is no longer possible and
> additional (manual) work is needed.
>
> I was getting quite cross by this stage, so I tried to telephone the
> bank to let them have the benefit of my opinion on the unnecessary
> problems they had created. After struggling through their horrendous
> telephone security system and (inevitably) waiting in a queue, I spoke
> to someone who declared herself unaware of any changes and promptly
> dumped the connection.
>
> Anger rising, I tried again. This time, the lady admitted that she had
> no idea what I was talking about, but gave me a number 'for people
> having problems with the new system'. Aha!
>
> On 'phoning this number and finding myself talking to someone who
> clearly *did* understand what I was talking about, I was blithely
> informed that there was no problem, since I could buy a piece of
> software which would turn the CSV files back the right way up. Through
> clenched teeth, I asked why customers should suddenly find it necessary
> to do this and, incidentally, which operating system would this piece of
> proprietary software require......?
>
> I gave up after that, but a few days later I received a note stating
> 'I'm pleased to send you the information we talked about.' The
> enclosure was a booklet about banking by telephone.
>
> Chris.
>
>
>
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