Re: [Hampshire] Broadband again :-(

On Tue, 19 Dec 2006 19:45:47 +0000
Tim <xendistar@???> wrote:

> Well I have one ADSL line through Zen at work and I won't be going
> back to them when its renewed in January. I spent an hour and
> fourty minutes on the phone to tech support today, trying to prove
> that there was not a problem with my router but the line\service.
> An hour and a half spent jumping through their hoops to get the
> router to connect (at which point the tech support guy had a little

<snipped>

> support guy had told me he had seen it doing in the logs). Tech
> support guy gave up at this point and passed it on to BT :(

Hi Tim

is your zen connection via Winton exchange by any chance?

Apparently there are problems with that exchange and they are due to
have an upgrade at the end of this month. I found this out through
the zen portal.

--
John Lewis
Debian Linux with Geneweb genealogy application