On Wednesday 05 December 2007 23:01, John Cooper wrote:
>> I heard several horror stories about ADSL going down and each
>> party blaming the other.
>>
>
> This simply doesn't happen with Zen. They were even prepared to accept
> responsibilty for a fault on my 'phone line, tho' they asked whether I would
> mind trying BT first. But said come back to them if I experienced a problem
> with BT.
>
Well I hope that continues, but they are still reliant on BT Openreach
like every other supplier including BT broadband.
>
>> With Virgin at least the technology is better
>> and you are dealing with one company, even if the customer services are
>> still the same NTL.
>>
>
> Customer services is excellent and I only deal with one company. What happens
> after I have reported a problem to Zen is their problem not mine, and that is
> how they see it.
>
But you still had to call BT!
> The technology may be more reliable with cable, and I bow to your superior
> knowledge on that. But the quality of what one receives seems to be largely
> a matter of customer service both in cable and in ADSL. I have heard a
> fairly large number of cable horror stories to match your ADSL ones.
>
Very true, I've had bad experiences with both on setup, but once
installed, cable has been by far the more reliable so I think everyone
should make an informed choice. ADSL is the better value with a phone
package, but are likely to have download limits, even on "unlimited"
packaged between 6pm and 12am. Virgin don't have download limits.
John.
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