Author: James Ashburner Date: To: lug, Hampshire LUG Discussion List Subject: Re: [Hampshire] Does anyone 'know someone' at Demon?
Vic wrote: >> Otherwise do everything they say
>
> That's the problem - doing everything they say is very difficult. There's
> at least a full day elapsed just to run the tests they insist on - and I'm
> not actually sure the results are being logged properly, since the app
> falls over before it completes :-(
>
>> and then get the phone number
>> of the OpenReach engineer if it's a line fault.
>
> That's what I'm trying to get - but Demon won't escalate.
>
>> Raising a complaint at Demon helps.
>
> I've already done that - albeit at the outsourced Customer Service line,
> which sounds like it's the same place...
>
>> We had a problem that the connection failed after spring rains.
>> It took us two years to get the lines properly fixed. In the
>> end, the problem was a BT exchange fault!
>
> Yes, I remember it well :-)
>
> This problem is clearly a line fault - it's a hissy line with such poor
> SNR that the ADSL spends most of its time faulting. But getting that
> report to the people who need to see it is proving very tricky indeed.
>
> Vic.
>
>
Might be worth contacting these guys if you don't get anywhere:
