----- Original Message -----
From: "Nick Chalk" <nick@???>
To: <hampshire@???>
Sent: Sunday, May 24, 2009 6:06 PM
Subject: Re: [Hampshire] Fw: ADSL Line problems
> Rob Malpass <lug@???> wrote:
>> On Wednesday, the "voice part" of my ADSL line
>> failed i.e picking up the receiver on that line
>> was completely dead. Broadband was up at the
>> time. I called BT and within a day or so they
>> had fixed it. In the interim - broadband had
>> been intermittant.
>>
>> Since the voice line has been repaired, I have
>> had to reboot the router a couple of times by
>> power cycling it. Zen tech support tell me
>> that prior to the 1st instance of the line going
>> down last Wednesday, I had had a solid
>> connection for 32 days. Since the line's been
>> "fixed" I have required a daily reboot.
>>
>> So I'm beginning to wonder if the disruption to
>> the line has actually damaged the router or even
>> fixed the voice at the expense of the ADSL.
>> The speed curiously enough seems to have doubled
>> - though is highly dependent on the time of day.
>>
>> So should I wait and see - or buy a new router
>> now?
>
> What is the problem that's causing you to restart
> the router? Are you losing access to the Internet?
> Does the router respond - can you access its
> management interface?
>
> Current guess: the wiring of your old line was
> broken, and BT switched your connection to a new
> pair. The exchange line-card is seeing this as a
> new line, and has switched back to training mode.
> That would explain the improved performance, but
> not the router problem.
>
> If you are losing Internet connection, and can
> still access the router then, look at the
> connection stats - do you have DSL sync, is PPP
> still up?
>
>> Is there anything I should be telling zen to
>> talk to BT about?
>
> They probably have enough to shout at BT about.
>
> (BT managed to drop one of our Centrals last week,
> through a config error. 12,000 sessions off-line
> instantly.)
>
> Nick.
>
> --
> Nick Chalk ................. once a Radio Designer
> Confidence is failing to understand the problem.
>
>
> --
> Please post to: Hampshire@???
> Web Interface: https://mailman.lug.org.uk/mailman/listinfo/hampshire
> LUG URL: http://www.hantslug.org.uk
> --------------------------------------------------------------
Guys I'm sorry - I did miss out one very important fact... The reboot of
the router is caused by not only connection loss but also being unable to
get into its interface i.e. only a power cycle would work.
Cheers
Rob
