It is standard practice for BT to charge is they don't find a fault or the fault
is on the users wiring\equipment.
You could try phoning BT and telling them that you have a problem with the phone
line, I had to do this with a certain ISP as they were adamant the fault I was
reporting was my router, turned out somebody had cut the cable (builder doing
work for the business next door).
Tim
On Tuesday 13 July 2010 16:14:58 Owain Clarke wrote:
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> I'm still working on this one (the main symptom being random outages),
> and have been unable to trace what the problem is. My ISP (the Phone
> Coop) tell me that if they call in an Open Reach engineer and it turns
> out that the problem is within my property I'll be liable for a hefty
> BT callout fee, so I wonder if anyone knows of someone who would test a
> domestic network and charge a reasonable amount of money?<br>
> <br>
> Owain<br>
> <blockquote cite="mid:4C36BE29.2070806@???" type="cite">
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> <div class="gmail_quote">On 8 July 2010 18:34, Owain Clarke <span
> dir="ltr"><<a moz-do-not-send="true"
> href="mailto:simbobo@cooptel.net">simbobo@???</a>></span>
> wrote:<br>
> <blockquote class="gmail_quote"
> style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt
> 0.8ex; padding-left: 1ex;">After a period of connection problems my ISP
> wants to test my line with a different router, and I wonder if there's
> anyone who might be able to lend me one for a couple of weeks. I'm in the
> Romsey area, but work also takes me near Fareham, Brockenhurst and New
> Milton<br>
> <br>
> Thanks in anticipation<br>
> <br>
> Owain<br>
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