hantslug@??? wrote:
> I have a problem with a client's new TalkTalk connection. Tests seem to me to
> make it quite clear that the problem is the DNS look up. I.e., I can get on
> the net by IP (Amazon, Google) either in a browser or when pinging from the
> command line, but not by address, again either by browser or when pinging. I
> have tried both from their set-up disk and from entering the DNS IPs
> manually.
>
> The diagnosis of the _second_ layer of IT support on the TalkTalk helpline is
> that it is definitely trhe browser that she is using (Firefox on XP), but he
> hung up when I showed a certain amount of impatience. (I fail to see how the
> browser she uses can affect pinging from the command line - nor, indeed, the
> CD thay supply which also fails to connect by address, and complains about
> it.)
>
> So far, I have spent two mornings on this and my client wants me to go back on
> Monday morning.
>
> Unless I can manage to get through to the third or fourth layer of TalkTalk
> support (i.e. to someone who knows what ping and the command line are, and is
> not just reading from a computer screen). I can think of no way to resolve
> this (apart, of course, from ditching TalkTalk and getting a better
> ISP. ;-) ) other perhaps than trying public DNSs, which I have not yet tried
> because I had no access to the internet when I was there so could not look up
> any public DNS IPs.
>
> Can anyone reccommend a particular public DNS over any other? Has anyone any
> other advice to offer?
>
> TIA
> Lisi
>
I use OpenDNS (
http://www.opendns.com/) as my primary DNS setting in my
router and have had no problems with them. I have had problems with
TalkTalk's support service though, so you have my sympathy.
James
