On 31/01/2008, James Ashburner <hantslug@???> wrote:
> Hi all,
>
> I'm looking for something web based that will allow users to log support
> requests while also providing a FAQ. I was looking at Joomla with a
> helpdesk component, but the free ones don't appear to be available anymore.
I've had some fun with Elog [
http://midas.psi.ch/elog/ ] - designed
originally for logging problem reports etc at, I believe, a physics
research lab. Very versatile, with an impressive user support
community. And quite easy to download and set up! I've set up a couple
of instances, one for bug tracking and one for general admin
documentation, very easily.
