Nick Chalk wrote:
> Evening all.
>
> I have a strange printing problem at two sites,
> and with only two users...
>
> The common factors are XP Pro clients on a Samba
> domain, using IPP to talk to (mainly) CUPS-managed
> printers. The print queues are raw, with clients
> using the standard MS drivers in XP.
>
> At one site, one user is unable to connect to the
> printer, with XP reporting:
> Printer not found on server, unable to connect
> The same error is seen, no matter which client PC
> is used. All other users on the domain can print
> without problems, from any PC.
>
> At Jamie's, a similar but slightly different
> problem has arisen. Again, one particular user has
> problems accessing printers by IPP. In this case,
> CUPS queues result in this error from XP:
> Access denied, unable to connect
> Jamie's also has a Canon iR3025n, which is
> accessed directly using IPP. That also doesn't
> work for this one user, who sees the first error:
> Printer not found on server, unable to connect
> Once again, no other user has any problem with
> printing.
>
> At neither site does CUPS report errors. At
> Jamie's, where I've done more work on the problem,
> there seems to be little evidence of the client
> actually accessing the CUPS server. If I use a web
> browser whilst logged in as the affected user,
> however, CUPS responds and I can print test pages.
>
> At the first site, the server is a Debian etch
> box, running CUPS 1.2.7-4etch3. At Jamie's, it's a
> Debian sarge box with CUPS 1.123-10sarge1.
>
> Any ideas for further investigation?
>
> Thanks,
> Nick.
>
>
Do they access via IP address or hostname ? if it's hostname make sure
that they have your DNS Suffix for your DNS domain listed under
Control Panel / Network connections / Network Connection / Properties /
TCPIP Properties / Advanced / DNS / DNS Suffix for this connection
I've had some issue's with machines not printing to cups if this wasn't
present.
Also if you have a proxy setup in IE try turning it off or telling IE to
bypass it for your cups server, don't ask me why but this sometimes
helps :-/
I've also had some success by simply deleting the printer and re adding
it, joys of M$
Brian
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The views expressed here are my own and not necessarily
the views of Portsmouth College
