Hello
I am looking to recruit a Technical Customer Services Manager for a technology company in London.
What
you must be an experienced Technical Helpdesk or Service desk Manager
in a telecommunications/IT environment. You must have a thorough
understanding of the customer's technology and be able to build
immediate respect from your team which will be key in
managing, building and developing this technical team further.
Technical knowledge preferably needs to include:
1. MySQL Querying, SIP, TCP/IP, LAN, DSL, Wi-Fi
2. Advanced knowledge of Excel, Word, and PowerPoint is essential
3. Ability to write SQL queries would be a definite bonus point
The
role - To manage, track, grow, develop & mentor a dedicated team
providing telephone & online service to an outstanding standard
throughout
the world. To assist the management team by providing the voice of the
customer for product development and testing of new products.
The
successful candidate - The successful candidate must be a self-starter
with good knowledge of customer service/helpdesk call &
contact
centers and have a solid track record of excellent performance. The
candidate must be confident in learning new software packages to an
advanced level to be able to administer policies and procedure changes.
Previous Skills/Experience/Attributes Required:
1. Dynamic with the ability to build confidence and trust of the customer service team from the word go
2. Managing, growing and developing call centre/helpdesk/customer care teams
3. Excellent man-management skills to include training and on-going
development of staff
4. Managing outsourced partners (e.g. outsourced call centre vendors)
5. Experience of the telecoms/IT sector would be highly beneficial &
likely to be essential in this position
6. Change programs within a customer service or helpdesk environment
7. CRM and helpdesk systems knowledge would be hugely beneficial
The
package is exceptional and will include a great base + bonus, private
medical insurance, permanent health insurance, 25 days annual leave,
group life (death in Service x4 salary), pension – contrib at 4.5%,
travel insurance, fully expensed mobile. I believe a season ticket
loan may be available too.
In addition, I would be in a position
to offer any person that commences employment with this customer via my
representation a one-off payment of £500.
Please e-mail me using jamestobin@??? to learn more.
Kind regards
James
// James Tobin
// +44 (0) 7952 145 127
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